When I get really busy, I communicate less effectively. Truth is, I don’t listen as well, I get short in my responses and I cut off conversation prematurely, because I’m so focused on getting onto the next thing. I’m not proud of it, but it happens.

The First Rule of Improv

When I was in B-School, I participated in a business communication workshop that was entirely based on improvisational comedy. We practiced improv skits for an hour a week. Improv is really, really, really hard. It takes a quick wit, creativity and a willingness to surrender to wherever the skit goes – and they go everywhere and anywhere. No-one is in control. Everyone is in control!